Return rate

Traditionally sales channels such as Call centers and online has a high return rate, one factor to this is the fact that it is hard to explain the product and make sure that the customer has made the right choices.
In a face to face meeting the agent can easily make sure that the customer has made the right choice and confirm the steps to come in the order process, leading to a lower return rate.

Your agents are your best assets to properly demonstrate products and avoid any misconception with your customers.

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