News

Vi letar efter fler kollegor – Front end utvecklare

Det går bra för Intaktus och nu utökar vi vårt team med ytterligare en engagerad utvecklare. Om du vill arbeta med modern webbutveckling på ett litet, sammansvetsat bolag där din åsikt och dina tankar välkomnas och du kommer att få vara med och påverka den tekniska riktningen så kan du vara den vi söker. Välkommen med din ansökan redan idag!

OM TJÄNSTEN
Intaktus utvecklar Liveshop, det ledande verktyget för personliga möten på nätet. Liveshop möjliggör företag att erbjuda kunder sin personliga expertis utan geografiska gränser genom avancerad videoteknik. Via Liveshop kan företag kommunicera med sina kunder digitalt via länk men med känslan av personlig kontakt. Företagets kunder finns runt om i Europa, du kommer att sitta på Intaktus kontor som ligger centralt i Stockholm. Hos Intaktus blir du en del av ett tight och sammansvetsat team med engagerade och kompetenta kollegor. Tillsammans bygger ni vidare och vidareutvecklar Liveshop genom öppna diskussioner och kreativa möten.

ARBETSUPPGIFTER
Intaktus befinner sig i en spännande fas med expansion och innovation och som utvecklare kommer du att erbjudas möjligheten att ta en central roll i arbetet med utveckling av Intaktus avancerade videoteknik hos ett litet och engagerat bolag som ligger i framkant med sin tekniska lösning. Du arbetar med teknisk design och implementation av nya funktioner, optimeringar och förbättringar samt felsöker och rättar till fel och buggar i Liveshop. Då din närmsta utvecklarkollega är väldigt duktig på backend så kommer du att kunna vara den riktigt duktiga på frontend-sidan.
Tjänsten passar dig som har en stor passion för webbutveckling och som motiveras av att komma till ett litet utvecklarteam på ett företag med start-up-miljö och allt vad det innebär.

VI SÖKER DIG SOM
Brinner för modern webbutveckling med fokus mot frontend, även om du har en bra förståelse även för backend. Du har goda kunskaper i Javascript och CSS, HTML5 samt kunskap om de moderna frontend-ramverken (exempelvis Angular.js och React.js). Du har med fördel en eftergymnasial utbildning inom systemutveckling, men det är inget krav då vi letar efter en person med rätt färdigheter, driv och tänk snarare än rätt utbildning.
• Goda kunskaper i Javascript, CSS, HTML5
• Kunskap/kännedom om Angular.js och React.js
• Förståelse/erfarenhet av exempelvis Python, PHP, Django
Det är meriterande om du har arbetat med eller har kunskap/intresse för UX och design då den delen idag är outsourcad, men Intaktus ser med fördel att man på sikt kan plocka hem vissa delar av det arbetet.
Som person trivs du att arbeta med frihet under ansvar och att självständigt driva ditt arbete framåt. Du är strukturerad och noggrann med din kod och tänker proaktivt i din programmering Du har vidare en god förståelse för kundupplevelsen och kan sätta dig in i kundens perspektiv och användande av produkten. Då företaget är litet är det viktigt att du trivs i ett nära samarbete med andra och att du bidrar till en bra stämning på kontoret.
ÖVRIG INFORMATION
• Start: Snarast (allra senast i November)
• Omfattning: Heltid
• Lön: Fast lön enligt överenskommelse
• Placering: Centrala Stockholm

Kontakt
info at intaktus.se

We are now live with SAMSUNG

There is no doubt that the personal meeting has a positive effect on the customer experience and that’s something Samsung now really focuses on through Live-assistant powered by Liveshop.

Try the service yourself here and enjoy a great customer experience that perhaps will end in a Sale 🙂

Vi söker Tekniskt ansvarig.

CTO på Intaktus AB

Tekniskt ansvarig sökes för heltidstjänst på Intaktus AB
– Vi utvecklar LiveShop, framtidens dynamiska videomöten online

Vi söker dig som brinner för att möjliggöra det personliga mötet online:
• Du har minst 5 års erfarenhet av både front end- och back end-utveckling ur ett IT arkitektperspektiv.
• Du har en högskoleutbildning eller motsvarande med fokus på eller betydande inslag av teknisk utveckling, programmering, systemutveckling, nya media och teknik.
• Du gillar att utveckla nya lösningar utifrån ett kundperspektiv
• Du är strukturerad och har förmåga att samordna många aktiviteter och aktörer.
• Du är resultat- och målorienterad samt van att arbeta mot deadlines.
• Du är prestigelös, trygg och positiv och kan dela med sig av dina kunskaper och erfarenheter.
• Du har ett stort hjärta och mycket humor.

Om Intaktus
Intaktus grundades av Magnus Sjögren 2011 då videotjänsten Liveshop lanserades för att möjliggöra personlig rådgivning via internet. Då som nu letar internetbesökare efter information och det finns ett stort behov av att få hjälp att förstå information och bekräfta behov och de val man gör, vilket i vissa fall bara en personlig kontakt kan lösa på ett effektivt sätt. Sex år sedan start arbetar Intaktus med ett flertal stora kunder som driver kontinuerlig produktutveckling.

Vad kan Intaktus AB erbjuda dig?
Företaget erbjuder ett stimulerande och utvecklande arbete med mycket innovation. Du får möjligheten att jobba nära marknadens ledande teknik och produktionsbolag.
Tjänsten är fast med placering i Stockholm.

Mer info om Intaktus och Liveshop hittar du på www.liveshop.se

Snabbfakta:
Företag: Intaktus AB
Hemsida: www.liveshop.se
Tjänst: Tekniskt ansvarig / IT arkitekt
Tillträde: Snarast
Placeringsort: Stockholm
Publiceringsdatum: 2017-06-26
Sista dag att ansöka: vi anställer löpande, vid intresse skicka in ditt CV och personligt brev
info@intaktus.se

Arbetstider och omfattning
Tillsvidare
Heltid

Online Bank Office – Piraeus Bank

I am happy to announce that we now are live with Piraeus Bank.

Piraeus Bank are now offering the same excellent personal service online as they do in their branch offices.

The digital bank office launched by Piraeus Bank, called Piraeus Liveshop , allows customers to access personal loans, credit cards and the opportunity to open a salary account with related services. Piraeus Liveshop can be accessed from any iOS or Android device plus all major browsers.

“We live in a world governed by technology, speed and efficiency. We believe that the banking system must be aligned to these realities and utilize the latest technologies in order to meet the expectations of its customers.The service we are launching today meet these challenges of the digital age, where everything is just a click away, ”

said Mădălina Teodorescu, Deputy General Manager of Piraeus Bank Romania.

Great customer experience, Vodafone Germany

We are really happy to announce that we are now live in Vodafone Germany!
If you want a great customer experience and also a great Mobile phone offer, visit Vodafone Germany by clicking the below link:

Visit Vodafone Germany and test LiveShop here They have some great offers!

vodafone-logo-10FD58D573-seeklogo.com

 

 

LiveShop 2.0
Dynamic content

 

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Today 8th of November 2016 is no ordinary day, it is the day that LiveShop puts on a completely new suit, the Dynamic suit!

From the day when LiveShop saw the lights for the first time, dynamic content has been on the roadmap as a vision. We have talked about it in terms as of a dream. -Think if only this was possible… has often been said in our many workshops and customer journeys. Now it is!

This is what our CTO, Jesper Hedin, has to say about the release:

Today we are releasing LiveShop 2.0 with many exiting new features and enhancements. The biggest of which is the addition of Dynamic Objects 1.0. With dynamic objects we can for the first time break the barrier and have LiveShop objects talk to outside resources. Dynamic objects are in its infancy and we will put all our efforts in developing it to its full potential in the coming months.

This is what one of our main developers Martin Nilsson, has to say about the release:

Before and during the development of “Dynamic Content” I always believed it would be a great feature but I couldn’t in my wildest dreams see how powerful it would become!

The first step has been to develop the Swedish citizen identification solution BankID, which now fully works within LiveShop. We have developed the solution in a modular way so that we now have a generic base for all other applications that we want to apply “dynamic content” feature towards.

Humans VS. Bots

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During the last couple of months we have learned a lot about bots and the fact that they’re widely being implemented in customer service channels in all places that we can see a fit. But what is a fit, and are we forgetting that humans are pretty good too?

Paul Adams, VP Product at Intercom recently wrote a brilliant post on this topic and this is what he said:

“How many times have you conversed with a voice system only to find yourself desperately wanting to talk to a person?”

Bots and humans are good at different things

First, let’s take an important step back. A bot is a simple computer program, that makes things happen based on some input. A chatbot is a bot that lives inside a chat product, for example a messaging app.

If a chatbot is being heralded as the next major innovation in technology, we need to understand how it performs versus what currently exists in chat products: humans talking to humans. So what are computers good at, and what are humans good at?
Computers are amazing at computation. They can look up data, calculate numbers, and do things like look at millions of fact-based options and return the best one in a matter seconds. Computers are not yet good at understanding human emotion. Not even close. The state of natural language processing means they can’t even understand what we are asking them, nevermind interpret how we feel by reading between the lines. We are at least a decade away, if not much more, from computers being able to accurately interpret human emotion in communication.

Humans on the other hand aren’t great at computation, but are amazing at understanding human emotion. We have empathy. We know how to persuade people to first like, and then love something. We know what it’s like to be frustrated. We know what it’s like to over-deliver in order to make people feel better. We can reason. We can listen. We know when to remain silent, and when to interject. There is no way to deliver effective customer support or marketing, without empathy and emotional intelligence. For the foreseeable future, world-class customer communications will require humans.

So if bots can’t read between the lines and make us feel better, what are they actually good for? Turns out that with today’s and tomorrow’s technology, they are good for simple, low-level, repetitive questions and tasks. That’s it. If you want to know when your next phone bill is, a bot can tell you. How much it will cost? A bot can tell you. But why you might have been over-charged? Time to talk to a human.
(more…)

LiveShop wins the VMA startup competition 2016

 

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The Visions and Methods applied (the VMA) has brought together delegates from the tele communications business since 1987. Representatives are worldwide operators, service providers, customers, industry specialists and consultants.

Their mission: Maintain intelligence and promote innovation and initiatives around voice enhanced services for benefit of the various stakeholders of this industry.

The VMA organizes an annual conference at various places in the world to meet, share knowledge and inspire. This year the conference was held in Athens, the wonderful capital of Greece.

A highlight of the conference has proven to be the Start-Ups and Innovations Contest where selected start-up companies are invited to present their ideas and new services associated with what will be tomorrow’s trends. During the contest delegates in the audience are invited to take on the role of theoretical investors and select the one company in which they consider they would invest their capital.

This year LiveShop were invited to participate in the contest alongside six other international startup companies.

During the contest the delegates were asked to consider the following assessment areas:

  1.   Unique Selling Points
  2.   Potential ROI
  3.   Customer Experience / User Interface
  4.   Size of potential market
  5.   International potential

Out of all seven contestants LiveShop scored the highest points and were announced the winner of the contest in Athens 2016.

 

We want to express our most humble thanks to all participants at the VMA, everyone who took part of our presentation and all who voted. We also want to thank the companies that participated in the competition and we would like to extend a special thanks to all of you who organize, and invited LiveShop to this fantastic event. Thanks!

 

Order funerals online with Funera-LiveShop

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The online funeral bureau now offers their customers the ability to meet an advisor in a a virtual meeting for assistance in planning and ordering funerals.

Web-based health centers like Kry.se and ”my doctor” makes it possible for patients to meet a doctor using video services. Funera is now following in their footsteps. Since 2013 Funera provides funeral services online and are now following the example by launching LiveShops live streaming video service.

This means that customers can seek an advisor for assistance in planning and ordering the funeral in a virtual meeting online.

”Many customers appreciate the personal meeting, but also to be able to sit at home when they order funerals. With LiveShops video service, we are actually not only the first funeral bureau in Sweden but also one of the first in the world to offer a personal meeting remotely when planning funerals, says Dennis Jillvert, CEO at Funera.”

When the customer has booked an appointment for advice via video service, they receive a link that is used to log in and the only thing needed is a computer with Internet access. A webcam is not necessary because it is only the customer who sees the adviser and not vice versa. The advisor can also display different options via an interactive screen, for example, funeral flowers and coffins directly to the customer.

LiveShop are proud presenters of Funeras interactive video solution. By launching Funera-LiveShop we provide game changing opportunities that will change the future of funeral services online. This i LiveShop at it’s best, -changing the way we communicate!