Customer benefits from using LiveShop
The power of eye-to-eye and gestures
In LiveShop the agent welcomes the customer in real time with direct eye contact. The power of having this contact as well as the possibility to show graphical content to the customer without loosing focus delivers very easy to understand interactions.
Being able to go through the customers needs and questions in realtime, LiveShop enables personal propositions. This feature strongly increases conversion rates and makes it possible to cross sell in the same customer session. LiveShop thereby also increases the basket value and lowers your return rate.
Great customer experience
LiveShop enables the personal customer meeting online which allows for:
- Fast needs analysis
- Personalized offer
- Expert guidance in real time
Proven Track Record
Sberbank is one of the world‘s largest banks with offices all over Russia as well as other CIS countries. Since they operate in a large area, Sberbank is in a need of a personal service with no geographical boundaries. The bank uses LiveShop as an online office that is centrally managed. Here they can invite existing customers to discuss their accounts, and give them the opportunity to sign up for new products and services, in particular credit cards. We have seen a great increase in conversion rate.
Home Credit Group is a leading mass market consumer finance provider with €8.8bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth within Central and Eastern Europe, the Commonwealth of Independent States and Asia. Our 53,900 employees serve more than 41 million customers.
Home Credit use LiveShop to consolidate loans and to register to new credit cards & membership programs.