Customer benefits from using LiveShop

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The power of eye-to-eye and gestures

In LiveShop the agent welcomes the customer in real time with direct eye contact. The power of having this contact as well as the possibility to show graphical content to the customer without loosing focus delivers very easy to understand interactions.

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Strengthen your
E-Commerce

Being able to go through the customers needs and questions in realtime, LiveShop enables personal propositions. This feature strongly increases conversion rates and makes it possible to cross sell in the same customer session. LiveShop thereby also increases the basket value and lowers your return rate.

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Great customer experience

LiveShop enables the personal customer meeting online which allows for:

  1. Fast needs analysis
  2. Personalized offer
  3. Expert guidance in real time

Proven Track Record

Conversion rate

Our platform allows customers to have personal conversations with real people, resulting in efficient processes and instant responses. This interaction has led to a strong increase in the conversion rate

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Customer satisfaction

Your agents are your best assets to properly demonstrate products and avoid any misconception with your customers. In all our cases this has been proven and LiveShop has received great feed back on customer satisfaction.

 

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Cross & up-sell

In traditional online sales channels add ons and cross sell is a challenge.

With LiveShop cross and up-sell is as easy as asking a question. LiveShop has the capacity to include multiple products.

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Return rate

Your agents are your best assets to properly demonstrate products and avoid any misconception with your customers. LiveShop brings the efficiency of retail sales online.

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Basket value

We have seen a dramatic increase in basket value with many of our customers.

The reason is a combination of the interaction with a agent in real time who can guide the customer to the right products as well as the ability in LiveShop to cross and up-sell.

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Travel time / Easy access

LiveShop offers the personal customer meeting with no geographical boundaries. This allow your customers to get expert guidance from your agents as well as lowers travel time for your field agents which will increase the number of meetings your agents can make.

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Cases

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T-Mobile

T-Mobile is one of Europe‘s largest telecom operators. We have produced a full service solution where customers receive personal help, from purchase consultation to customer support. LiveShop provides the operator with the right tools to explain products, tariff plans and binding periods for mobile, fixed plans and TV — for both new and existing customers.

We have seen great customer satisfaction as well as increased conversion rate.

 

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Sberbank

Sberbank is one of the world‘s largest banks with offices all over Russia as well as other CIS countries. Since they operate in a large area, Sberbank is in a need of a personal service with no geographical boundaries. The bank uses LiveShop as an online office that is centrally managed. Here they can invite existing customers to discuss their accounts, and give them the opportunity to sign up for new products and services, in particular credit cards. We have seen a great increase in conversion rate.

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Home Credit

Home Credit Group  is a leading mass market consumer finance provider with €8.8bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth within Central and Eastern Europe, the Commonwealth of Independent States and Asia. Our 53,900 employees serve more than 41 million customers.

Home Credit use LiveShop to consolidate loans and to register to new credit cards & membership programs.