WE ARE EXPERTS ON THE PERSONAL MEETING ONLINE.
YOU ARE THE EXPERT ON YOUR PRODUCT, SERVICES AND CUSTOMERS.
WE CAN HELP YOU ENABLE YOUR EXPERTISE ONLINE.


How can LiveShop help you?

How LiveShop works

Where others say they bring a human touch to your website, we literally mean it. Click here to find out more about the LiveShop solution. 
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LiveShop features

LiveShop is one solution with thousands of opportunities. It’s easy to install and customise according to your needs and wishes. Click here to find out more!

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Our offer

No matter the business area, we take time to understand your customers and train your agents.

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Cases

Vodafone

With LiveShop Vodafone now offers tailored solutions that matches the customers requirements, providing the best in-store experience online with impressive NPS-score and high conversion rate.

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Eon

Eon is a major European electricity supplier and for a few years Eon has delivered the service 100 Koll. The 100 Koll is delivered to customer along with a set of technical measuring equipment.

LiveShop provides the operator with the right tools to explain the installation process.

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T-Mobile

We have produced a full service solution where customers receive personal help, from purchase consultation to customer support. LiveShop provides the operator with the right tools to explain products, tariff plans and binding periods for mobile, fixed plans and TV — for both new and existing customers. We have seen great customer satisfaction as well as increased conversion rate.

 

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Home Credit

Home Credit Group is a leading mass market consumer finance provider. Home Credit has experienced considerable growth within Central and Eastern Europe, the Commonwealth of Independent States and Asia. Home Credits 53,900 employees serve more than 41 million customers. Today they use LiveShop to consolidate loans and to register to new credit cards & membership programs.

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Proven Track Record

Conversion rate

Our platform allows customers to have personal conversations with real people, resulting in efficient processes and instant responses. This interaction has led to a strong increase in the conversion rate

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Customer satisfaction

Your agents are your best assets to properly demonstrate products and avoid any misconception with your customers. In all our cases this has been proven and LiveShop has received great feed back on customer satisfaction.

 

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Cross & up-sell

In traditional online sales channels add ons and cross sell is a challenge.

With LiveShop cross and up-sell is as easy as asking a question. LiveShop has the capacity to include multiple products.

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Return rate

Your agents are your best assets to properly demonstrate products and avoid any misconception with your customers. LiveShop brings the efficiency of retail sales online.

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Basket value

We have seen a dramatic increase in basket value with many of our customers.

The reason is a combination of the interaction with a agent in real time who can guide the customer to the right products as well as the ability in LiveShop to cross and up-sell.

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Travel time / Easy access

LiveShop offers the personal customer meeting with no geographical boundaries. This allow your customers to get expert guidance from your agents as well as lowers travel time for your field agents which will increase the number of meetings your agents can make.

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